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Website Terms & Conditions

These terms and conditions (the "Terms and Conditions") govern the use of www.sleep-works.com (the "Site"). This Site is owned and operated by Sleep Works. This Site is an e-commerce website.

 

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

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If attending The Sleep Retreat, please review The Sleep Retreat Terms and Conditions.

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Intellectual Property

 

All content published and made available on our Site is the property of Sleep Works and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

 

Acceptable Use

 

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

- Harass or mistreat other users of our Site;

- Violate the rights of other users of our Site;

- Violate the intellectual property rights of the Site owners or any third party to the Site;

- Hack into the account of another user of the Site;

- Act in any way that could be considered fraudulent; or

- Post any material that may be deemed inappropriate or offensive.

 

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

 

Accounts

 

When you create an account on our Site, you agree to the following:

 

1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and

 

2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

 

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

 

Sale of Goods And Services

 

These Terms and Conditions govern the sale of goods and services available on our Site.

 

The following goods are available on our Site:

 

- Gift card

 

The following services are available on our Site:

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- Sleep consulting;

- Cognitive Behavioural Therapy for Insomnia; and

- Sleep education..

 

The services will be paid for in full when the services are ordered.

 

These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.

 

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

 

Subscriptions

 

Your subscription does not automatically renew. You will be notified before your next payment is due and must authorize that payment in order for your subscription to continue.

 

Payments

 

We accept the following payment methods on our Site:

 

- Credit Card.

 

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

 

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

 

Refunds

 

Refunds for Goods

All goods sold on our Site are non-refundable.

 

Refunds for Services

 

We provide refunds for services sold on our Site as follows:

 

- The services will be fully refunded if the services are cancelled at least 72 hours before the services were scheduled to be provided.

 

Consumer Protection Law

 

Where the Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

 

Links to Other Websites

 

Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

 

Limitation of Liability

 

Sleep Works and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

 

Indemnity

 

Except where prohibited by law, by using this Site you indemnify and hold harmless Sleep Works and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

 

Applicable Law

 

These Terms and Conditions are governed by the laws of the Province of Nova Scotia.

 

Severability

 

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

 

Changes

 

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

 

Contact Details

 

Please contact us if you have any questions or concerns. Our contact details are as follows:

 

(902) 818-7713

hello@sleep-works.com

6 Zwicker Avenue, Liverpool, NS, B0T 1K0

 

You can also contact us through the feedback form available on our Site.

 

Effective Date: 5th day of May, 2022

Privacy Policy

www.sleep-works.com Privacy Policy

Type of website: Ecommerce
Effective date: 17th day of October, 2023

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www.sleep-works.com (the "Site") is owned and operated by Sleep Works. Sleep Works is the data controller and can be contacted at:
hello@sleep-works.com
(902) 818-7713
6 Zwicker Avenue, Liverpool, NS, B0T 1K0

 

Purpose


The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:

  1. The personal data we will collect;

  2. Use of collected data;

  3. Who has access to the data collected;

  4. The rights of Site users; and

  5. The Site's cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site.

 

GDPR


For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the "GDPR"). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.

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Consent


By using our Site users agree that they consent to:

  1. The conditions set out in this Privacy Policy.

When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.

You can withdraw your consent by: Contact hello@sleep-works.com.

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Legal Basis for Processing


We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR.

We rely on the following legal basis to collect and process the personal data of users in the EU:

  1. Users have provided their consent to the processing of their data for one or more specific purposes.

 

Personal Data We Collect


We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

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Data Collected Automatically


When you visit and use our Site, we may automatically collect and store the following information:

  1. IP address;

  2. Location;

  3. Clicked links; and

  4. Content viewed.

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Data Collected in a Non-Automatic Way


We may also collect the following data when you perform certain functions on our Site:

  1. First and last name;

  2. Age;

  3. Date of birth;

  4. Sex;

  5. Email address;

  6. Phone number;

  7. Address; and

  8. Payment information.

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This data may be collected using the following methods:

  1. Creating an account; and

  2. Purchasing a service.

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How We Use Personal Data


Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect automatically is used for the following purposes:

  1. Statistics.

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The data we collect when the user performs certain functions may be used for the following purposes:

  1. Communication.

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Who We Share Personal Data With:

  1. Employees

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We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

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Third Parties


We may share user data with the following third parties:

  1. Advertising Agency.

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We may share the following user data with third parties:

  1. Links clicked while using the site.

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We may share user data with third parties for the following purposes:

  1. Targeting advertising.

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Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.

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Other Disclosures


We will not sell or share your data with other third parties, except in the following cases:

  1. If the law requires it;

  2. If it is required for any legal proceeding;

  3. To prove or protect our legal rights; and

  4. To buyers or potential buyers of this company in the event that we seek to sell the company.

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If you follow hyperlinks from our Site to another site, please note that we are not responsible for and have no control over their privacy policies and practices.

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How Long We Store Personal Data


User data will be stored until the purpose the data was collected for has been achieved.

You will be notified if your data is kept for longer than this period.

 

How We Protect Your Personal Data


In order to protect your security, we use the strongest available browser encryption and store all of our data on servers in secure facilities. All data is only accessible to our employees. Our employees are bound by strict confidentiality agreements and a breach of this agreement would result in the employee's termination.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

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International Data Transfers


We transfer user personal data to the following countries:

  1. Canada; and

  2. USA.

When we transfer user personal data we will protect that data as described in this Privacy Policy and comply with applicable legal requirements for transferring personal data internationally.

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If you are located in the United Kingdom or the European Union, we will only transfer your personal data if:

  1. The country your personal data is being transferred to has been deemed to have adequate data protection by the European Commission or, if you are in the United Kingdom, by the United Kingdom adequacy regulations; or

  2. We have implemented appropriate safeguards in respect of the transfer. For example, the recipient is a party to binding corporate rules, or we have entered into standard EU or United Kingdom data protection contractual clauses with the recipient.

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Your Rights as a User


Under the GDPR, you have the following rights:

  1. Right to be informed;

  2. Right of access;

  3. Right to rectification;

  4. Right to erasure;

  5. Right to restrict processing;

  6. Right to data portability; and

  7. Right to object.

 

Children


We collect the personal data of children under 16 years of age. We only collect the personal data of children under 16 years of age with the express consent of their parents or guardians. This consent is collected as follows:

  1. A consent form.

  2. A consultation or coaching session booked by the child's parent or guardian on their behalf.

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How to Access, Modify, Delete, or Challenge the Data Collected


If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact our data protection officer here:

Alexia Tedesco
hello@sleep-works.com
 

Do Not Track Notice


Do Not Track ("DNT") is a privacy preference that you can set in certain web browsers. We respond to browser-initiated DNT signals. If we receive a DNT signal that indicates a user does not wish to be tracked, we will not track that user. We are not responsible for and cannot guarantee how any third parties who interact with our Site and your data will respond to DNT signals.

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How to Opt-Out of Data Collection, Use or Disclosure


In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data:

  1. You can opt-out of the use of your personal data for marketing emails. You can opt-out by clicking "unsubscribe" on the bottom of any marketing email or updating your email preferences under "Your Account".

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Cookie Policy


A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data relating to the user's browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

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We use the following types of cookies on our Site:

  1. Functional cookies: Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits; and

  2. Third-Party Cookies: Third-party cookies are created by a website other than ours. We may use third-party cookies to achieve the following purposes:

    1. To monitor user preferences and interaction on the site in order to tailor advertisements around their interests.

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Modifications


This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

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Complaints


If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by contacting the Office of the Privacy Commissioner of Canada.

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Contact Information


If you have any questions, concerns or complaints, you can contact our data protection officer, Alexia Tedesco, at: hello@sleep-works.com

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